Support

We reply within two business days.

Contact

Email niner@nextep.watch. If you're reporting a problem, include your iPhone model, iOS version, and the station code.

A station won't add

Niner takes four-letter ICAO codes (KJFK, EGLL, not JFK or LHR). If the station exists but shows no report, it may not file METARs; try the nearest airport that does.

The report looks old

Amber age stamps and the offline banner mean you're seeing the cached report. Pull to refresh when you have a connection. Niner marks stale data; it never hides it.

Bought Niner Unlimited, still limited?

Open the paywall and tap Restore Purchases. The unlock is tied to your Apple Account and returns on any iPhone signed in with it, including after a reinstall.

Refunds

Apple handles every purchase and refund. Go to reportaproblem.apple.com, sign in, and choose the Niner purchase.

Not for operational use

Niner decodes public NOAA data for a quick glance. It is not a briefing source. Always get an official weather briefing before flight.